Shipping And Returns Policy

Shipping and Returns Policy

Last updated: October 24, 2026

This policy explains how we make and ship your MAGA Minis order, how long delivery takes, and how returns, refunds and claims work. It forms part of our Terms of Service. Your statutory consumer rights are never affected.

  1. Made to order and production

Every MAGA Minis outfit is made to order. Production starts after payment is confirmed and usually takes approximately 21 days. Orders placed during high-demand periods or holidays may take slightly longer, and we will tell you if that happens. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

  1. Delivery times

Once dispatched, delivery usually takes 3 to 9 days, depending on your location and the carrier. In total, please allow 3 to 5 weeks from the order date for production and delivery. Delivery times are estimates, not guarantees. They may be longer because of customs checks, remote addresses, public holidays, weather, carrier delays or other events beyond our control. If you are ordering for a holiday, photo shoot or special event, please account for the full production and delivery time.

  1. Where we ship

We ship to the United States, the European Union, the United Kingdom and other destinations shown at checkout. If we cannot ship to your address, the checkout will tell you before you pay. We do not ship to PO boxes where the carrier does not allow it.

  1. Shipping costs

Any shipping charge is shown at checkout before you confirm payment. The total you see at checkout is the total you pay for the order, unless customs charges apply (see section 6).

  1. Tracking

We ship with tracked services. The tracking link is sent by email when the order is dispatched. Tracking information can take 2 to 5 business days to update after dispatch. If your tracking has not moved for more than 7 days, please contact us at MAGAMinis@outlook.com and we will help. Orders with more than one item may arrive in separate packages with separate tracking numbers. This is normal.

  1. Customs, duties and taxes

Orders shipped across borders may be subject to import duties, customs fees or local taxes. Where these are collected at checkout, they are shown there. Where they are charged by the carrier or customs authority on delivery, they are the buyer's responsibility, and we cannot predict or control them. Refusing to pay such charges, or refusing delivery, may delay or prevent your refund of the product price, and any costs we incur to return or dispose of the parcel may be deducted where the law allows.

  1. Address accuracy

Please check your shipping address at checkout. We are not responsible for delays or loss caused by an incorrect or incomplete address. If you notice a mistake, contact us immediately at MAGAMinis@outlook.com. We will try to correct it before production is complete, but we cannot change an address after the order has shipped. If a parcel is returned to us because of an incorrect address or because it was not collected, we may ask you to cover the cost of re-shipping.

  1. Lost, delayed or damaged parcels

If your parcel has not arrived 14 business days after dispatch, or arrives damaged, please contact us within 30 days of the estimated delivery date with your order number (and photos of any damage). We will investigate with the carrier and, where the parcel is lost or damaged, send a replacement or refund you in full. If your tracking says "delivered" but you cannot find the parcel, check with neighbors, household members and your local carrier office first, then contact us within 7 days. Please do not open a payment dispute before giving us the chance to resolve the issue.

  1. Our 30-day return policy

You may return unworn, unwashed items in their original condition within 30 days of delivery for a full refund of the product price. Items must be free of stains, odors and pet hair, and returned with the original tags where possible (a quick try-on is fine). Because every outfit is made to order, please check the size chart before buying. To start a return:

Message us at MAGAMinis@outlook.com within 30 days of delivery with your order number. Send it back. We will email you return instructions, and we aim to reply the same day. Get your money. Once we receive and check the returned item, we will refund you to the original payment method within 5 business days. Your bank or card provider may need additional time to show the refund.

Please do not send items back without contacting us first, as we cannot process returns that we have not authorised. Return shipping is at your cost unless the item arrived damaged, defective or incorrect.

  1. Worn, washed or altered items

Items that have been worn beyond a quick try-on, washed, altered or damaged after delivery cannot be returned or refunded, unless they are defective (see section 11) or the law requires otherwise.

  1. Defective, damaged or incorrect items

If your product arrives damaged, defective or not as ordered, or if a zipper, snap or seam fails through normal use, contact us within 30 days of delivery at MAGAMinis@outlook.com with your order number and clear photos. We will, at your choice where the law allows, send a free replacement or refund you in full including shipping, and we will cover the return shipping cost if a return is needed. You do not need to return items that we agree are defective unless we ask you to.

  1. Right of withdrawal for EU and UK consumers

If you are a consumer in the European Union or the United Kingdom, you have the legal right to withdraw from your order within 14 days of receiving the goods, without giving a reason. To exercise the right, tell us clearly (for example by email to MAGAMinis@outlook.com) before the period ends and return the goods within 14 days of telling us. If you withdraw correctly, we will refund the price paid, including the standard delivery charge you paid, no later than 14 days after we receive your notice, and we may wait until we receive the goods back or you show that you have sent them. Our 30-day return policy in section 9 is offered in addition to your legal right and applies as the longer period.

  1. Refunds

Refunds are made to the original payment method. We do not refund original shipping charges on returns that are not due to our error, except where the law requires it. If part of an order is returned, we refund only that part. Discount codes and bundle prices are taken into account, so the refund equals the amount you actually paid for the returned item(s). We may refuse or reduce a refund for returned items that are used, washed, damaged or not in their original condition.

  1. Cancelling or changing an order

You can cancel your order for a full refund within 12 hours of purchase. After that, production may already have started, and we may not be able to cancel. To cancel or change an order, contact us at MAGAMinis@outlook.com as soon as possible. After dispatch, you can use the return process above once the parcel has arrived.

  1. Size exchanges

To exchange for another size, contact us at MAGAMinis@outlook.com. The new size is produced once we receive the original item, and production and delivery times in sections 1 and 2 apply again.

  1. Safety reminder

A returned or refunded product does not change the safety information in our Terms of Service. Always supervise your baby while wearing any outfit, and remove hoods, hats and accessories during sleep.

  1. Contact

For any question about shipping, returns or refunds, write to MAGAMinis@outlook.com. We aim to reply within 24 to 48 hours.

MAGA Minis | Retiro, 28007 Madrid, Spain